Digital Strategy Programme

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Digitalisation has changed the way consumer purchase and this has impacted the traditional retailers where sales from brick and mortar stores standstill while online retailers are growing at double digits. Furthermore, digitalisation continues to advance rapidly, infiltrating the walls of traditional retailers, where consumers are armed with smartphones and a higher set of expectations. As digitalisation continues, the concept of brick and mortar stores will not be going away. In...

Digital Commerce Solution

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E-commerce is a critical avenue for retailers to remain competitive and relevant to the changing buying patterns of consumers, as well as expanding to the international market beyond the “brick-and-mortar” shops. Adopting e-commerce together with omni-channel strategies would help retailers meet consumer needs in both online and offline channels. While retailers acknowledge the need to build up their digital commerce capabilities, they often faced constrained by lack of expertise to...

Digital Marketing

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Many businesses faced the challenge in keeping up with the rapid changing consumer preference, empowered by the digital revolution. So, it is critical for businesses to leverage on digital marketing to reach out to its consumer as it plays a vital touch point during their purchase decision journey. Therefore it is critical for businesses to have a holistic digital marketing strategy that integrates digital channels such as Google search, social...

Back-of-House Process Redesign

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THE SOLUTION Aims to assist companies in Retail sector to increase productivity by redesigning their processes, and optimising key steps that are typically labour-intensive like: Inventory management Merchandising   THE STEPS INVOLVED Our experts will provide assistance covering the following steps: Identify key processes to address Map existing processes, measure and identify non-value added steps Develop recommendations and detailed action plan Pilot and refine Develop SOPs on revised processes Train...

Retail Backend Automation

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THE SOLUTION Based on SGPC’s Productivity Benchmarking Study 2015 for Retail Sector, about 87% retailers adopted POS technology, of which only 24% have fully- integrated/ server-linked machine. The study had evidently shown that many retailers still lack integration of systems such as Point-of-sales (POS), physical store & e-store inventory system, and Customer Relationship Management (CRM) system. This has resulted in inaccurate inventory information and hampered retailers’ growth when it needs...

Labour Performance Management

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Retailers in Singapore and globally are facing tremendous headwinds with escalating costs, pressures on margins and hyper competition as they grapple with disruptions from technology and rapidly changing consumer preference. The Singapore Productivity Centre (SGPC) and The Boston Consulting Group (BCG) have collaborated and designed a methodology to enable key functional leaders and management executives, retail professionals, managers and executives in the retail sector to be future proof and future...

Inventory Management

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Effective inventory management will lead to an increase in revenue, lower handling and storage costs, and better customer experience by providing your customers with the products they need in the most efficient and effective manner. Keeping an updated inventory movement and records as well as management of obsolete stock can result in an inaccurate inventory. The lack of visibility of data and stock information can also result in making inaccurate...

Front-of-House Process Redesign

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THE SOLUTION Aims to assist companies in Retail sector to increase productivity by redesigning their processes, and optimising key steps that are typically labour-intensive like: Queue management Customer service   THE STEPS INVOLVED Our experts will provide assistance covering the following steps: Identify key processes to address Map existing processes, measure and identify non-value added steps Develop recommendations and detailed action plan Pilot and refine Develop SOPs on revised processes...

Digital Business Strategy

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The strong growth in internet retailing is expected to worth about $7 Billion and make up 6.7% of all retail sales by 2025 (Reported by Temasek & Google).  26% of Singaporeans shop online at least once a week and 58% purchase online at least once a month. Hence, companies currently face many challenges in creating a seamless e-customer journey. It is crucial for a company to understand its readiness to...

Service Experience Design

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Aims to assist companies to strengthened the interactions and touchpoints during the journey between the customer and business organisation. The analysis will allow the organisation to reinforce its service design infrastructure, communications, materials and people resources, ultimately enabling quality improvement of the services rendered and experienced by customers. Using proven Service Design and Experience analysis tools and techniques to map the current service offering, measurement of both Customer & Employee...