Front-of-House Process Redesign

THE SOLUTION

Aims to assist companies in Retail sector to increase productivity by redesigning their processes, and optimising key steps that are typically labour-intensive like:

  • Queue management
  • Customer service

 

THE STEPS INVOLVED

Our experts will provide assistance covering the following steps:

  • Identify key processes to address
  • Map existing processes, measure and identify non-value added steps
  • Develop recommendations and detailed action plan
  • Pilot and refine
  • Develop SOPs on revised processes
  • Train employees
  • Implement new processes

 

THE OUTCOME

At the end of the project, companies can expect the following outcomes:

  • Increase in process efficiency by eliminating waste or non-value added steps
  • Reduction of costs caused by inefficient processes