Benchmarking

The Hotel Sector Benchmarking study is focused on ground level indicators in Front Office and Housekeeping operations. It aims to assess productivity levels in hotels, and the impact on guest satisfaction, as well as technology adoption. The indicators being used have not been used before in Singapore’s hotel industry especially on such a scale.

We have now completed the data collection phase, and we would like to thank all of the participating hotels. We are in the midst of doing the analysis and we hope to complete the study soon.

Participating hotels will receive:

  • A customised report card on their productivity performance measured against the industry.
  • 50% off the full report and analysis.
  • Special concession to attend the Hotel Productivity Practitioner Program in 2017 where for every paid attendee, the hotel can send a second attendee free.

Our research partners from Frost & Sullivan will also donate $100 for each participating hotel to St. John’s Home for the Elderly.