The labour crunch faced by retailers in Singapore is driven by multiple factors. Most retailers are operating with fewer headcounts than what is required, especially in the rank-and-file. The inherent seasonality and variability of the retail business compound labour issues resulting in idle time for precious workforce during slack periods and need for overtime during sales.

Masterclass 3: Labour and Performance Management
30 July 2018, 9.00AM to 5.00PM
31 July 2018, 9.00AM to 12.00PM

This 1.5-day masterclass will present an ideal labour scheduling process using an excel- based labour planning and scheduling tool to manage labour scheduling.

  1. Store manager interview guide to assess wasted time and overtime needs
  2. Labour scheduling tool to input data above data and plan for labour (BAU and as well as peak)
  3. Task planning and cost estimation template leveraging time-motion study data

Format of Masterclass

The 1.5-day session will cover key concepts, tools and exercises to help understand, apply and peer sharing. Participants will also receive one-to-one onsite coaching led by SGPC consultants (6 hours consultancy over 3 to 6 months).

Who Should Sign Up

  • SMEs and Large retail Enterprises in Singapore
  • Business Owners, Key Functional Leaders and Management Executives in Retailers
  • Retail Professionals, Managers and Executives (PMEs) involved in development and/or implementation of productivity-related activities

Course Fee

Subsidised Fee by SSG for SME: $572 per pax (Excl. GST)
Subsidised Fee by SSG for Non-SME: $1,716 per pax (Excl. GST)


Singapore Productivity Centre
Imagination Room
11 Eunos Road, #08-01
Lifelong Learning Institute